"WHERE EVERY HAT TELLS A STORY"
Frequently Asked Questions (FAQ)
Q: What makes our fitted baseball caps rare or hard-to-find?
A: We specialize in sourcing limited-edition caps, discontinued designs, and region-exclusive releases from brands and independent creators worldwide. Our team hunts for unique finds to offer hats you won’t easily find elsewhere.
Q: How do we ensure the right fit?
A: We have detailed sizing charts throughout the online store (measured in inches/cm). Fitted caps are measured numerically (eg., 7 3/8). Measure your head circumference carefully and refer to our sizing guide for accuracy.
Q: What payment methods do you accept?
A: We accept Paypal and all major credit cards through Paypal. We continually add additional payment methods as they become available.
Q: Can I modify or cancel my order after placing it?
A: Due to our fast processing times, orders cannot be altered once submitted. Double-check your size, address, and item details before confirming.
Q: How long does shipping take?
A: Most orders usually ship within 10-21 days. Rare caps are often sourced directly from partners globally, which may extend delivery times. You’ll receive tracking updates via email once your order ships.
Q: Do you ship internationally?
A: Yes! We ship worldwide. Shipping times will vary by location and is a flat $4.99 regardless of quantity ordered.
Q: What’s your return policy?
A: We offer refunds or replacements only if there’s an error on our end (e.g., wrong items sent, defective product). Due to the rarity of our inventory, we cannot accept returns for size preferences or buyer’s remorse.
Q: What if I ordered the wrong size?
A: Please review our sizing guide thoroughly before purchasing. We’re unable to accommodate size exchanges unless we sent the incorrect item.
Q: How do I report an issue with my order?
A: Contact us at support@therightfitted.com within 7 days of delivery. Include photos of the issue (e.g., damaged item, wrong product) for faster resolution.
Q: How can I reach customer service?
A: Email us at Support@therightfitted.com. We aim to reply within 24-48 hours.